CANCELLATION COURTESY
Clients are requested to give a minimum 24-hour notice should they need to cancel or reschedule an appointment. This allows our stylists and front desk coordinators an appropriate amount of time to rebook someone for the desired opening. Clients are offered three grace periods regarding any "last-minute" appointment cancellations or no shows. Upon the third booking offense, a customer is requested to pay for the total amount of their third cancelled appointment (without 24-hour notice) or no show appointment before permitted to rebook with a future stylist.
CHILDREN
This policy is birthed out of the injury of a child in our salon. It is not a safe place for children to be unattended. It's difficult for a parent to keep their child(ren) out of harm's way when they are trapped under a cape. Please be mindful that there are sharp scissors, hot tools and chemical products all with their reach. You are welcome to bring your child(ren) into Fruition with adult supervision. Unless they are receiving a haircut, please keep them off the cutting floor and shampoo area. If you are receiving a service, your child is welcome to wait in the sitting area with adult supervision.
CHANGING STYLISTS
Please feel free to change stylists within the salon at your convenience. This provides you with a variety of talent and flexibility in booking an appointment. We suggest that you use at least two or three stylists regularly so that you are always assured of knowledgeable, personalized service regardless of emergencies, vacations, illness or unexpected travel plans.
GRATUITIES
The following are a few suggestions, but this of course is up to your personal discretion. Please know that the same fine services are available to you with or without gratuities. If more than one person has attended to you, do not feel obligated to take care of all persons individually. If you have allowed a set amount of gratuity, divide it between those who have worked on you, not to exceed the original amount allocated.
CONCERNS
If for any reason you are not completely satisfied with the services you received, contact the Salon Director immediately so that we may rectify the situation. Your satisfaction is our priority.
Clients are requested to give a minimum 24-hour notice should they need to cancel or reschedule an appointment. This allows our stylists and front desk coordinators an appropriate amount of time to rebook someone for the desired opening. Clients are offered three grace periods regarding any "last-minute" appointment cancellations or no shows. Upon the third booking offense, a customer is requested to pay for the total amount of their third cancelled appointment (without 24-hour notice) or no show appointment before permitted to rebook with a future stylist.
CHILDREN
This policy is birthed out of the injury of a child in our salon. It is not a safe place for children to be unattended. It's difficult for a parent to keep their child(ren) out of harm's way when they are trapped under a cape. Please be mindful that there are sharp scissors, hot tools and chemical products all with their reach. You are welcome to bring your child(ren) into Fruition with adult supervision. Unless they are receiving a haircut, please keep them off the cutting floor and shampoo area. If you are receiving a service, your child is welcome to wait in the sitting area with adult supervision.
CHANGING STYLISTS
Please feel free to change stylists within the salon at your convenience. This provides you with a variety of talent and flexibility in booking an appointment. We suggest that you use at least two or three stylists regularly so that you are always assured of knowledgeable, personalized service regardless of emergencies, vacations, illness or unexpected travel plans.
GRATUITIES
The following are a few suggestions, but this of course is up to your personal discretion. Please know that the same fine services are available to you with or without gratuities. If more than one person has attended to you, do not feel obligated to take care of all persons individually. If you have allowed a set amount of gratuity, divide it between those who have worked on you, not to exceed the original amount allocated.
CONCERNS
If for any reason you are not completely satisfied with the services you received, contact the Salon Director immediately so that we may rectify the situation. Your satisfaction is our priority.