CANCELLATION COURTESY
Clients are requested to give a minimum 24-hour notice should they need to cancel or reschedule an appointment. This allows our stylists and front desk coordinators an appropriate amount of time to rebook someone for the desired opening. Clients are offered three grace periods regarding any "last-minute" appointment cancellations or no shows. Upon the third booking offense, a customer is requested to pay for the total amount of their third cancelled appointment (without 24-hour notice) or no show appointment before permitted to rebook with a future stylist.
CHILDREN
In order to offer a relaxing environment for all of our guests, we ask that you arrange for childcare prior to your visit. If childcare is unavailable, children must wait in the guest area with adult supervision while you receive your service.
CHANGING STYLISTS
Please feel free to change stylists within the salon at your convenience. This provides you with a variety of talent and flexibility in booking an appointment. We suggest that you use at least two or three stylists regularly so that you are always assured of knowledgeable, personalized service regardless of emergencies, vacations, illness or unexpected travel plans.
GRATUITIES
The following are a few suggestions, but this of course is up to your personal discretion. Please know that the same fine services are available to you with or without gratuities. If more than one person has attended to you, do not feel obligated to take care of all persons individually. If you have allowed a set amount of gratuity, divide it between those who have worked on you, not to exceed the original amount allocated.
CONCERNS
If for any reason you are not completely satisfied with the services you received, contact the Salon Director immediately so that we may rectify the situation. Your satisfaction is our priority.
Clients are requested to give a minimum 24-hour notice should they need to cancel or reschedule an appointment. This allows our stylists and front desk coordinators an appropriate amount of time to rebook someone for the desired opening. Clients are offered three grace periods regarding any "last-minute" appointment cancellations or no shows. Upon the third booking offense, a customer is requested to pay for the total amount of their third cancelled appointment (without 24-hour notice) or no show appointment before permitted to rebook with a future stylist.
CHILDREN
In order to offer a relaxing environment for all of our guests, we ask that you arrange for childcare prior to your visit. If childcare is unavailable, children must wait in the guest area with adult supervision while you receive your service.
CHANGING STYLISTS
Please feel free to change stylists within the salon at your convenience. This provides you with a variety of talent and flexibility in booking an appointment. We suggest that you use at least two or three stylists regularly so that you are always assured of knowledgeable, personalized service regardless of emergencies, vacations, illness or unexpected travel plans.
GRATUITIES
The following are a few suggestions, but this of course is up to your personal discretion. Please know that the same fine services are available to you with or without gratuities. If more than one person has attended to you, do not feel obligated to take care of all persons individually. If you have allowed a set amount of gratuity, divide it between those who have worked on you, not to exceed the original amount allocated.
CONCERNS
If for any reason you are not completely satisfied with the services you received, contact the Salon Director immediately so that we may rectify the situation. Your satisfaction is our priority.